SOWA OPAC : Ursynoteka

45 wyników

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My Dog Tulip / J. R. Ackerley ; Introduction by Elizabeth Marshall Thomas. - Wydanie 2. - New York : New York Review Books, 1999. - XII, 190 stron ; 21 cm.

Autor

Ackerley, J. R. (1896-1967). Thomas, Elizabeth Marshall (1931- ).

Forma i typ

Książki Literatura faktu, eseje, publicystyka

Przynależność kulturowa

Literatura angielska

Temat

Pisarze angielscy Psy Ludzie a zwierzęta Relacje międzyludzkie

Gatunek

Powieść biograficzna Pamiętniki i wspomnienia

Dziedzina i ujęcie

Literaturoznawstwo Historia

The distinguished British man of letters J. R. Ackerley hardly thought of himself as a dog lover when, well into middle age, he came into possession of a German shepherd. To his surprise, she turned out to be the love of his life, the "ideal friend" he had been searching for in vain for years. This is a bittersweet retrospective account of their sixteen-year companionship, as well as a profound and subtle meditation on the strangeness that lies at the heart of all relationships. In vivid and sometimes startling detail, Ackerley tells of Tulip's often erratic behavior and very canine tastes, and of his own fumbling but determined efforts to ensure for her an existence of perfect happiness.

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Dembowskiego 12 (W131)

Są egzemplarze dostępne do wypożyczenia: sygn. 929 Ackerley J. R. (1 egz.)

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The Ultimate Question 2.0 : How Net Promoter Companies Thrive in a Customer-Driven World / Fred Reichheld wiht Rob Markey. - Boston : Harvard Business Review Press, 2011. - XI, 290 stron : ilustracje ; 24 cm.

Autor

Reichheld, Fred. Markey, Rob.

Forma i typ

Książki Proza Literatura faktu, eseje, publicystyka

Przynależność kulturowa

Literatura amerykańska

Temat

Język angielski Przedsiębiorstwo Markieting Konsumenci (ekonomia) Badania marketingowe

Gatunek

Publicystyka

Dziedzina i ujęcie

Gospodarka, ekonomia, finanse

Na okładce: Revised and Expanded Edition.

Index na stronach 273-288.

In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company’s future: "Would you recommend us to a friend?” By asking customers this question, you identify detractors, who sully your firm’s reputation and readily switch to competitors, and promoters, who generate good profits and true, sustainable growth. You also generate a vital metric: your Net Promoter Score. Since the book was first published, Net Promoter has transformed companies, across industries and sectors, constituting a game-changing system and ethos that rivals Six Sigma in its power. In this thoroughly updated and expanded edition, Reichheld, with Bain colleague Rob Markey, explains how practitioners have built Net Promoter into a full-fledged management system that drives extraordinary financial and competitive results. With his trademark clarity, Reichheld: Defines the fundamental concept of Net Promoter, explaining its connection to your company’s growth and sustained success. Presents the closed-loop feedback process and demonstrates its power to energize employees and delight customers. Shares new and compelling stories of companies that have transformed their performance by putting Net Promoter at the center of their business. Practical and insightful, The Ultimate Question 2.0 provides a blueprint for long-term growth and success.

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Dembowskiego 12 (W131)

Są egzemplarze dostępne do wypożyczenia: sygn. 658 (1 egz.)

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The Long Song / Andrea Levy. - London : Headline Review, an imprint of Headline Publishing Group, 2011. - [2], 421, [2] strony ; 20 cm.

Autor

Levy, Andrea (1956- ).

Forma i typ

Książki Proza

Przynależność kulturowa

Literatura angielska

Temat

Dziewczęta Plantacje Rasizm Niewolnictwo Duchowieństwo Bunt Przemoc wobec kobiet Jamajka

Gatunek

Powieść historyczna Powieść obyczajowa

Set in the last turbulent years of slavery and the early years of freedom that followed, this is the story of a Jamaican slave, Miss July, told at the request of her adult son – a proprietor of a publishing house. Miss July is a reluctant teller, but she certainly has a voice to savor with a charm all her own. We learn through her story that she was the product of a slave girl, Kitty, and the plantation overseer, Tam Dewar. As a child, she was snatched up into the plantation house and trained as a lady's maid and companion to the owner's sister, Caroline Mortimer. Told with irresistible cunning; it is captivating, mischevious and optimistic, generating new stories and plot lines throughout.

dostępna do wypożyczenia

1 placówka posiada w zbiorach tę pozycję. Rozwiń informację, by zobaczyć szczegóły.

Dembowskiego 12 (W131)

Są egzemplarze dostępne do wypożyczenia: sygn. 821-3 ang. PH. (1 egz.)